Worthy Studios is the data controller responsible for your personal information.
If you have any questions about this Privacy Policy or how your information is handled, please contact Emily through the website’s contact details.
Information we collect
We may collect the following information:
Information you provide
This may include:
Your name and contact details
Your email address
Your account login details
Booking, class-pass and membership information
Payment and transaction details
Health, injury, pregnancy, postnatal and exercise-related information
Your goals, experience and movement needs
Information provided through a health or goals questionnaire
Messages, enquiries, feedback and other communications
Information you provide when requesting support or managing a booking
Please only provide health or other sensitive information where it is relevant to your participation in Pilates sessions.
Information collected automatically
When you use the website, we may collect technical information such as:
Your IP address
Browser type and device information
Operating system
Website pages visited and links clicked
Date, time and duration of visits
Information about how you interact with the website
Cookies and similar technologies

We may use your information to:
Create and manage your Worthy Studios account
Process bookings, payments, class passes and memberships
Send booking confirmations, joining links and service updates
Provide group and private Pilates sessions
Understand your goals, experience, health information and movement needs
Adapt sessions and provide appropriate guidance where possible
Respond to enquiries and provide customer support
Manage cancellations, rescheduling and refunds
Maintain business, financial and booking records
Improve the website, classes and customer experience
Send marketing communications where you have consented or where permitted by law
Protect the security of the website and prevent fraud or misuse
Comply with legal, regulatory and insurance requirements
We will not use your health information for purposes unrelated to providing or managing your services unless we have a lawful basis to do so.
Our lawful bases for using your information
Depending on the circumstances, we may process your personal information because:
It is necessary to provide the services you have requested
It is necessary to take steps at your request before entering into a contract
We have a legitimate interest in operating, improving and protecting our business
We need to comply with a legal or regulatory obligation
You have given consent, where consent is required
Health and other special-category information will only be processed where an appropriate additional legal condition applies, such as your explicit consent, the provision of health-related services, or another condition permitted by applicable data-protection law.
You may withdraw consent at any time. This will not affect processing that took place before consent was withdrawn.

Pilates sessions are not a substitute for medical assessment, diagnosis or treatment. Any health information you provide is used to help assess whether a session is appropriate and, where possible, to adapt exercises and guidance.
You should tell Emily before a session if there has been a change to your health, pregnancy status, medication, injury, pain or movement ability.
Please do not provide more medical information than is reasonably necessary. If you have concerns about exercising, seek advice from an appropriate healthcare professional.
Payments
Payments may be processed by third-party payment providers. Worthy Studios does not generally store complete payment-card details. Payment providers may collect and process your information under their own privacy policies and terms.
We may retain transaction details, such as the amount, date, payment status and service purchased, for accounting, administration and legal purposes.
Online classes and video platforms
Online sessions may be delivered using a third-party video-conferencing platform. When you join a session, that provider may process information such as your name, email address, device information, IP address and technical connection data.
Please review the privacy policy of the relevant platform before joining. Camera use is encouraged for personal guidance, but you are responsible for deciding whether to use your camera and for choosing a safe space in which to exercise.
Unless clearly stated otherwise and with appropriate notice, sessions will not be recorded by Worthy Studios.
Cookies and similar technologies
The website may use cookies and similar technologies to:
Make the website function correctly
Remember preferences
Understand website usage
Improve performance and content
Support security
Measure marketing effectiveness, where applicable
You can control cookies through your browser settings. Disabling certain cookies may affect how the website works.
Where required by law, non-essential cookies will only be used with your consent.

We may share relevant information with trusted third parties that help us operate the website and provide services, including:
Booking and account-management providers
Payment processors
Video-conferencing providers
Website hosting, security and technical-support providers
Email and communications providers
Accountants, insurers, legal advisers and professional advisers
Regulators, law-enforcement bodies or other authorities where required by law
We only share information that is reasonably necessary for the relevant purpose. Third-party providers may process information on our behalf or as independent controllers, depending on their role.
We do not sell your personal information.
International transfers
Some service providers may process information outside the United Kingdom or the European Economic Area. Where this happens, we will take appropriate steps to ensure that your information receives a level of protection required by applicable data-protection law.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods depend on the type of information, why it was collected, whether you continue to use our services, and whether we need to keep it to meet legal, accounting, insurance or dispute-resolution requirements.
Health information will be retained only for as long as reasonably necessary to provide services, manage safety and meet applicable legal or professional obligations.
Your rights
Depending on the circumstances and applicable law, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information
Ask us to restrict how we use your information
Object to certain processing
Request a copy of information in a portable format
Withdraw consent where processing is based on consent
Complain to a data-protection regulator
You may also unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us.
To exercise your rights, please contact Emily through the website’s contact details. We may need to verify your identity before completing a request. Some rights are subject to legal exceptions.
Marketing communications
We may send information about classes, private sessions, memberships, events or other Worthy Studios services where permitted by law.
You can opt out at any time. Opting out of marketing will not stop essential service communications, such as booking confirmations, joining links, payment notices or changes to sessions.
Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account details confidential and should contact us promptly if you believe your account has been compromised.
Children
The website and services are not intended for children unless a parent or guardian has arranged participation and provided any required consent. We do not knowingly collect personal information from children without appropriate consent.
Third-party websites
The website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of those third parties. Please review their privacy policies before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.
The latest version will be published on this page with the updated date. Please check this page periodically for changes.
Contact
If you have questions about this Privacy Policy, want to exercise your privacy rights or have concerns about how your information is handled, please contact Emily through the Worthy Studios website.
You also have the right to complain to the Information Commissioner’s Office if you are based in the UK or to another relevant data-protection authority in your country. Further information is available at https://ico.org.uk.